Protect Your Business From Shoplifters November 10, 2021 With the holiday rush, the risk of encountering shoplifters increases. As a business owner, your primary focus is on your customers and on ensuring they have a good experience with your business. However, there are a few things you can implement before the holidays to minimize the risk of shoplifting. Manage Inventory Although you might think your only shoplifting threat comes from potential customers, company employees actually pose a considerable risk. The Association of Certified Fraud Examiners reported that small businesses are the most vulnerable to employee fraud and abuse. Since there is a risk of employees shoplifting, consider developing and following a solid inventory process. Also, ensure that any employees managing inventory are trusted and trained. Train Employees During your business’s peak season, it can be hard to watch for shoplifters and manage customers. To help with this, it could be beneficial to train employees on what signs to look for and how to mitigate risk. You should have employees check in with customers frequently. Posting signage also lets customers know they are being watched. Additionally, having a greeter at the front door provides not only a friendly experience, but this person can also monitor for any suspicious activity from people coming in and out. Hire and Schedule Appropriately If you believe you’ll need additional help during your busy season, consider hiring part-time employees. Shoplifters tend to notice where employees are and how many are around. Having just a few more people on the store floor can help customers find what they need. It also adds an extra layer of security by deterring possible shoplifting. As the holiday season approaches, consider reaching out to your local OKFB agent to discuss any needed changes or updates to your Commercial Insurance or Businessowners policy.