Protect Yourself From Phone and Email Insurance Scams


Recent news headlines show phone and email scams aimed at gaining access to financial or other personal information are on the rise, and the insurance industry could be one of the many targets of scammers. To help policyholders protect themselves from scams, should a scam attempt ever be made, Oklahoma Farm Bureau Mutual Insurance shares the following information.

To avoid scams, policyholders should never share personal information via phone or email, especially with someone they don’t personally know. Additionally, policyholders should not send funds to unknown links in emails. Should policyholders be at all suspicious of phone or email communication that involves personal information, OKFB encourages them to contact their agent directly to verify the requests. When in doubt, in-person communication is always best, and OKFB agents are always happy to meet with policyholders.

OKFB also reminds policyholders that all communication from our agency as well as affiliated companies will be represented by the approved brand, and payments should always be made through the appropriate channels, including: in-person, over the phone or through the OKFB My Insurance portal.

Policyholders who suspect they may be a victim of a scam should take the following steps:

  • Call their credit card company, bank, insurance agent and any other financial institutions immediately.
  • File a police report. (The authorities can also provide step-by-step instructions for your unique situation.)
  • File a Fraud Victim Statement with the three major credit bureaus.
  • Consider a “security freeze” of their credit reports.
  • Update their anti-malware software and scan their computer as the email may have embedded links to malware.